Tag: Service Design
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An idea for augmented reality
The pitch: reporting damage to hire car clubs is slow and done over the phone when you need to get moving. You don’t want slow—that’s why you hired a car. Instead of phoning, use AR to overlay the known and already reported damage. If it is new damage, report it in the app before you…
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The balance of your business operational models, brand and customer experience
Short story: I got fined by Uber JUMP because I parked a bicycle outside their operational zone. A few days later I got refunded and emailed the above automatically. This business rule was quite well managed, it created a feeling of trust in JUMP that I haven’t always felt with Uber Taxis & Uber Eats.…
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What’s your dining experience?
It is very difficult to be fully aware of the day to day experience your company provides its clients, suppliers and employees. Abstract your business. Think of the last meal that you ate out with friends. Think of the full dining experience from pavement to pin number. What table were you sat at? Did the…