An idea for augmented reality
The pitch: reporting damage to hire car clubs is slow and done over the phone when you need to get moving. You don’t want slow—that’s why you hired a car. Instead of phoning, use AR to overlay the known and already reported damage. If it is new damage, report it in the app before you start the journey. If it is existing — no need to wait on the to phone customer services and check it, off you go.
DriveNow is great, I’m a fan. Their customer service is super responsive and detailed too. However, when you’re renting a car you do need to check if it has damage — which in their London fleet seems to be quite common. If you force customers down this route in the app, checking damage becomes part of the rental journey process, it could be super quick and gives DriveNow more data. Saves the phone call too.
▲ I comped this dodgy screen together in a few minutes. Beep beep. 🚗💨
“Using most camera types, under most physical conditions, we detect more damages, reduce inspection costs and restore trust anywhere vehicles change hands”